Shipping Policy

MINIMUM ORDER VALUE

Please note that we require a minimum order value of £1,000 for all purchases. Orders that do not meet this minimum will not be processed.

PAYMENT TERMS

All orders must be paid in full via bank transfer before dispatch. Once your payment has been successfully processed, we will proceed with preparing your order for shipment.

ORDER PROCESSING

Please allow 1-2 business days for order processing after your payment has been confirmed. During peak times or special promotions, processing times may be slightly longer.

SHIPPING METHODS

We offer various shipping methods to meet your needs. Shipping costs and delivery times will be calculated at checkout based on your location and the size of your order.

SHIPPING TIMES

Delivery times vary depending on the destination. Typical delivery times are as follows:

Domestic Orders: 3-5 business days
International Orders: 7-14 business days

Please note that these times are estimates and actual delivery times may vary. Delays can occur due to factors beyond our control, such as customs processing times for international shipments.

SHIPPING COSTS

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. You will be provided with the shipping cost at checkout before completing your purchase. Free shipping is available for orders above £2,000.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment until it reaches your location.

SHIPPING RESTRICTIONS

We currently ship to England, Scotland, Wales and Ireland. If your country is not listed, please contact our customer service team for further assistance.

CUSTOMS AND DUTIES

For international orders, please be aware that customs duties, taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information on any potential charges.

DAMAGED OR LOST SHIPMENTS

In the unlikely event that your shipment is damaged or lost during transit, please contact us immediately at info@vendoro.co.uk. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.

CONTACT US

If you have any questions or need further assistance with your order, please do not hesitate to contact our customer service team at info@vendoro.co.uk. We are here to help and ensure that your experience with us is smooth and satisfactory.

Thank you for choosing Vendoro for your wholesale needs. We look forward to serving you!