Privacy Policy
At Vendoro Limited ("Vendoro," "we," or "us"), we are committed to safeguarding your privacy and ensuring the security of your personal data. This policy outlines how we, as the data controller, collect, process, store, protect, and utilise your personal information, the reasons behind its usage, disclosure practices, and the rights you may exercise in relation to your data. Your privacy is of utmost importance to us, and we take proactive measures to ensure the confidentiality and security of your personal data.
This policy covers the use of your personal data when you interact with our website, register for information, or purchase and use our products and services. Please read this document to understand how we handle the information you provide during your interactions with us.
For all our services, the data controller is Vendoro Ltd, located at Unit 214 Dunsfold Park, Canada Avenue, Cranleigh, Surrey, GU6 8TB, United Kingdom. You can contact us via email at info@vendoro.co.uk or through the Contact Us page on our website.
UPDATING OUR PRIVACY POLICY
We may update our privacy policy periodically. The last update was on 15/08/2023, and this is version 3.2.
OUR PRIVACY STATEMENT
At Vendoro, maintaining the security of your data is our priority, and we are dedicated to respecting your privacy rights. We handle your data fairly, legally, and transparently. Authorized employees adhere strictly to our privacy policy and relevant legislation. We continuously review our systems to ensure the highest level of service, aligning with data protection regulations.
PERSONAL DATA AND ITS USES
What we collect and how we use it: "Personal data" refers to information from which you can be personally identified. We collect this information in various circumstances, including:
Answering Queries and Requests: If you send us personal data while making inquiries, we use it to respond appropriately. Your details may be shared with other entities within Vendoro Limited or third-party processors.
Direct Marketing: With your consent, we may send information or offers about our goods and services.
Newsletters: If you consent, we send newsletters to keep you informed of relevant updates.
Fulfilling a Contract (An Order): Personal data submitted for orders is used to fulfil the order, and it may be shared with relevant third parties.This may include contact information, payment details, goods purchased, IP address, preferences, and other relevant information.Additionally used for management, administration, on-boarding, developing new goods/services, personalising offers, preventing fraud, statistical analysis, research, and monitoring website use.
Website Analytics: Standard information about visitor behaviour is collected for analysis without personally identifying individuals.
Marketing Emails: Statistics about email opening and clicks are gathered to monitor and enhance marketing efforts.
Web Server Logs: Standard web server logs are maintained for system administration and troubleshooting, without sharing with third parties.
SHARING OF INFORMATION AND CONFIDENTIALITY
Your data is considered confidential and shared only with our group companies by authorized employees adhering to our Data Retention and Privacy Policies. It may be disclosed to third-party contractors, regulatory authorities, or in connection with legal claims or business transfers under confidentiality terms. We never sell or rent your personal information to third parties.
We collect personal data voluntarily provided by you, and you have the right to withdraw consent and rectify information. Servers processing your data are located in the European Economic Area. Disclosure without consent may occur under legal obligations, and data is held for the legally required duration.
THE BASIS FOR PROCESSING
To process your data, we must have a legal basis. We rely on:
Contract: Processing required to fulfil contractual obligations.
Legitimate Interest: Processing based on our legitimate interests, always considering your rights.
Consent: Processing based on your consent, with the right to withdraw it at any time.
Legal: Processing required for legal reasons.
YOUR INDIVIDUAL RIGHTS
You have rights over your information, subject to European General Data Protection Regulations:
Withdrawal of Consent: You can remove your consent at any time.
Access: You can request confirmation of data processing and obtain a copy.
Correction: You can request rectification of inaccurate personal information.
Restriction: You can request non-use of certain personal information.
Portability: You can ask for assistance in moving your information.
Automated Decision Making: You can object to decisions made by automated means.
Erasure: You can request the deletion of personal data.
You can also complain to the supervisory authority, the Information Commissioner's Office (ICO), in the UK.
To exercise your individual rights or make a complaint, contact us at info@vendoro.co.uk.
COOKIES
Our website uses cookies to enhance your browsing experience. Cookies help us monitor page usage.
You can choose to accept or decline cookies through browser settings. Declining cookies may limit website functionality. Learn more about cookies at www.aboutcookies.org.
OTHER WEBSITES
This privacy policy applies solely to our website. When visiting linked websites, please review their privacy policies.
CHANGES TO OUR PRIVACY POLICY
We regularly review and update our privacy policy, with any changes posted on this web page.
HOW TO CONTACT US
For questions about our privacy policy or your information, contact us:
By Email: info@vendoro.co.uk
By Post: Vendoro Ltd, Unit 214 Dunsfold Park, Canada Avenue, Cranleigh, Surrey, GU6 8TB, United Kingdom.